Shipping policy

Shipping Policy

All orders are processed and dispatched from our Delhi headquarters within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume drops or limited releases, processing times may be slightly delayed. We appreciate your patience as we ensure every premium garment meets our strict quality standards before it leaves the vault.

THE OUR STORE: SHIPPING ARCHITECTURE

At THE OUR STORE, we believe in transparent, uncompromising service. We have engineered our supply chain to be as efficient as our daily silhouettes.

SHIPPING RATES

  • Standard Shipping: A flat rate of ₹98 applies to all orders under ₹989.

  • Complimentary Shipping: We offer free standard shipping on all orders of ₹989 and above.

DISPATCH & DELIVERY TIMELINES

  • Processing: Because our manufacturing and distribution are localized in Delhi NCR, all orders are processed and dispatched within 24 to 48 hours.

  • Delivery: Once dispatched, expect your conscious essentials to arrive within 3 to 8 business days anywhere in India.

ORDER TRACKING As soon as your order leaves our facility, you will receive a tracking link via email and SMS. You can also monitor your delivery in real-time by visiting the "Track Your Order" link in our footer.

Fast Fashion is noise. We engineered silence—and we deliver it fast.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at theourstore@theourstore.com with your name and order number, and we will look into it immediately.

Incorrect Addresses & Failed Deliveries Please ensure your shipping address is correct at checkout. If a package is returned to our headquarters due to an incomplete or incorrect address provided by the customer, or after multiple failed delivery attempts by our courier partner, the customer will be responsible for the actual shipping costs to resend the package.

Damages During Transit If your order arrives damaged, please save all packaging materials and the damaged goods, and contact us immediately at theourstoreinfo@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work relentlessly towards a satisfactory solution.