Refund policy

Return & Exchange Policy

We operate on a strict 7-day return and exchange policy. You have 7 days after receiving your delivery to request a return or exchange.

To protect the quality and exclusivity of our garments, returns and exchanges are strictly limited to the following circumstances:

  • The item is defective or damaged upon arrival.

  • You received the incorrect product.

  • You received the incorrect size.

We do not offer refunds or exchanges for a simple change of mind.

To be eligible for an exchange or return, your garment must be in the exact same condition that you received it: unworn, unwashed, unused, with all original tags attached, and in its original premium packaging. You will also need the receipt or proof of purchase.

To start a return or exchange, contact us immediately at theourstore@theourstore.com with a photo of the defect or incorrect item. 

THE OUR STORE 

S-621,Nehru Enclave , school block, Shakarpur, delhi-110092, India

If your request is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us within the 7-day window if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right immediately.

Exceptions / Non-Returnable Items We strictly do not accept returns or exchanges on garments that have been worn, washed, or altered in any way. Unfortunately, we cannot accept returns on sale items, limited-drop items, or gift cards.

Exchanges If you received the wrong size or a defective item, we will exchange it for the correct piece. If the item is out of stock, we will issue a refund or store credit.

European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, as required by local law. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at theourstoreinfo@gmail.com.